Support

Need help? Check the FAQ below or get in touch — we're happy to help.

Contact

✉️

Sortist Support

Email: drewsupport@icloud.com

We typically respond within a day or two.

Frequently Asked Questions

How do I play?

Each level presents a set of tubes filled with stacked colored segments. Your goal is to sort them so every tube contains a single color. Tap a tube to select it, then tap another tube to pour. Sort all tubes before the timer runs out to complete the level.

How do I pour one tube into another?

Tap a tube to select it — the top color will lift to show it's ready to pour. Then tap the destination tube. The top color will pour over. You can tap the selected tube again to deselect it if you change your mind.

Why can't I pour into a tube?

You can only pour onto a matching color (the top color of the destination tube must match what you're pouring) or into a completely empty tube. If neither condition is met, the pour won't happen. Try a different destination tube.

What happens when time runs out?

When the countdown hits zero, the level ends and you'll need to try again. The tubes reset to their starting positions so you can take another shot at it. Plan your moves quickly — every second counts.

What is a Time Boost?

A Time Boost instantly adds 10 seconds to the clock mid-level. Tap the boost button when things get tight to buy yourself more time. Time Boosts are available as the Time Boost Pack ($0.99) in-app purchase.

What does Remove Timer do?

Remove Timer ($2.99) is a one-time purchase that turns off the countdown permanently. With the timer removed, you can take as long as you like to solve each puzzle — a great option if you prefer a relaxed, zen-style experience.

How do I restore my purchases?

If you've previously purchased Time Boost Pack or Remove Timer and need to restore them (e.g., after reinstalling the app or switching devices), tap Restore Purchases in the in-app store. Your Apple ID purchase history will be checked and any purchases will be re-applied at no charge.

What iOS version do I need?

Sortist requires iOS 16 or later. It runs on iPhone only. If your device supports iOS 16 or newer, you're good to go.